Stephanie Miller Vincent

Stephanie Miller Vincent

Hospitality Hero | Experience Strategist Founder, SMillerVision

Stephanie Miller Vincent is the founder of SMillerVision and a culture and retention strategist customer-based businesses. With 30+ years leading high-pressure teams in Canada and the United States, she helps owners and managers reduce turnover, strengthen culture, and raise standards, without burning people out to get there.

Her work is built on a practical truth: when leadership is inconsistent, everything gets expensive: recruitment, training, service recovery, and reputation. Stephanie helps leaders stabilize the environment by improving how they show up in the moments that matter most: communication under pressure, real-time coaching, recognition that actually lands, and accountability that protects both people and performance.

Known for walking into a workplace and naming what’s unspoken, Stephanie turns noise into clarity and clarity into action. The result is steadier teams, stronger trust, and a workplace where people feel seen, valued, and proud to stay and customers can feel the difference.

Stephanie is a Cornell alum, holds two master’s degrees, and is a certified sommelier.